How it works
Navigate to Settings > Custom email to begin.
Workspace and Proxy Admins can create custom emails that automatically send to employees based on the following triggers:
Upon leave submission
1 week before they return to work
You can choose to send each email for a specific leave type (parental, medical, caregiver, personal, accommodation) or all leave types.
You can also choose to cc other Admin roles, HRBPs, or the employee's manager
NOTE: Custom emails will send in addition to existing Cocoon emails. They will not replace any of our standard communications or compliance notices.
Email formatting
Your custom emails will not include Cocoon branding
All custom email subject lines will automatically start with "[A note from your team]" - this prefix cannot be removed as it ensures employees understand that it's coming from your team, not Cocoon
In the email body, you can include
Dynamic tokens to personalize messages (such as employee name, leave start date, or leave type)
Links or attachments
FAQ
Who is the "sender" for custom emails?
From line will be the same email address that all Cocoon's automated emails come from: [email protected]. This email is a no-reply address.
Can we set a custom reply-to email?
At this time, no. But we would love to hear from you if this is a high-priority item for your team.