Cocoon delivers pay files in your Cocoon account. To access pay files, you’ll need have one of the following roles:
Proxy Admin
Workspace Admin
Pay Admin
You can confirm your role from the settings tab in your account.
Download your pay file
When your pay file is ready, you’ll receive an email notification from Cocoon:
Open the email notification.
Click the link in the email.
You’ll be taken to the Documents tab in your Cocoon account.
From the Documents tab, find the pay file you’d like to download.
Click the file to download it.
From the documents tab, you can also view:
The current pay file
Past pay files
The date your next pay file will be delivered
Alternatively, you may download the file directly from your Admin Dashboard. To do so, follow these steps:
In your home page, navigate to the ‘Documents’ tab on the left hand side:
2. On the right, click on ‘Filter by’ and switch to ‘Payroll Documents’
3. From here, click on the pay file you would like to access and download the file.
If you can’t access the pay file
If you don’t see the pay file or can’t access the documents tab, confirm that you have the correct admin permissions. You’ll need to be a Proxy Admin, Workspace Admin, or Pay admin to access pay files.
If you believe you should have access but still can’t view the file, contact Cocoon Support for help.
Any questions? Please reach out to the Support Team at [email protected]