Once you've submitted any short term disability or family leave claims, you may need to connect with your claim provider to find out your claim status, coordinate requests for additional paperwork, or learn the timeline for approval and distribution of benefits.
We've compiled a handy list of contact information for both state and private insurance carriers.
For an update on your claim's status, it's best to contact the carrier directly. If Cocoon has submitted any claims on your behalf, we suggest reaching out to your carrier after 2 business days from our email confirming the submission of your claim.
Please understand that for privacy reasons, both state and private insurance carriers prefer to communicate directly with you after your claim has been submitted. Unfortunately, we won't have visibility into your claim once it's been submitted.
State Programs
(Please choose the dropdown option that best match your claims)
California
California
Visit the EDD Website: https://edd.ca.gov/en/disability/Contact_SDI/
Please visit the EDD’s website, where you'll find various methods to contact them, including instructions on sending an electronic message for quicker responses.
State Disability Phone Number: 800-480-3287
Paid Family Leave Phone Number: 877-238-4373
Colorado
Colorado
Visit the CO FAMLI website: https://myfamliplus.state.co.us/Core/Login
For individual FAMLI account-specific questions, please call: 866-CO-FAMLI (866-263-2654)
For general FAMLI program questions, please email: [email protected]
Connecticut
Connecticut
Visit the Connecticut Paid Leave website: https://service.ctpaidleave.org/s/contactus?language=en_US
Phone number: 877-499-8606
Hawaii
Hawaii
In Hawaii, it's common for a statutory carrier to align with your private carrier. Please refer to the private insurance carrier listed below, which corresponds to your employer's carrier.
Massachusetts
Massachusetts
Visit Massachusetts MAPFML website: https://www.mass.gov/paid-family-and-medical-leave-benefits-for-employees
Phone Number: 833-344-7365
New Jersey
New Jersey
Visit New Jersey Temporary Disability and Family Leave Insurance website: https://www.nj.gov/labor/myleavebenefits/help/contact/
Phone Number: 609-292-7060
New York
New York
In New York, it's common for a statutory carrier to align with your private carrier. Please refer to the private insurance carrier listed below, which corresponds to your employer's carrier.
If you have a claim with the New York State Insurance Fund, here's how you can get in touch with them:
NYSIF website if you have a current claim number: https://www.nysif.com/sifwcdblservices/casemanagerlookup.aspx#:~:text=If%20you%20are%20a%20Disability,4332%20for%20further%20assistance.
Email if you’re unsure of claim number: [email protected]
Phone number for all questions: 866-697-4332
Oregon
Oregon
Visit the Paid Leave Oregon website: https://frances.oregon.gov/Claimant/_/
Phone number: 833-854-0166
Email: [email protected]
Rhode Island
Rhode Island
Vist the Rhode Island TDI/TCI website: https://dlt.ri.gov/individuals/temporary-disability-caregiver-insurance/claimants
Phone number: 401-462-8420
Email: [email protected]
Washington
Washington
Visit the Washington Paid Family & Medical Leave website: https://paidleave.wa.gov/after-you-apply/
Phone number: 833-717-2273
Washington DC
Washington DC
Visit the DC Paid Family leave website: https://does.pflbas.dc.gov/vosnet/ContactUs.aspx?enc=dJB1ngMAiDnq5rzK2EDKqQ==
Phone: 202-899-3700
Email: [email protected]
Private Insurance Carriers
(Please choose the dropdown option that best match your claims)
Guardian
Guardian
Visit the Guardian website: https://guardianlife.com/contact-us/disability-insurance
Phone Number: 800-268-2525
Email: [email protected]
Additionally, If you have a paid family leave claim with Guardian, you can use the contact information above, as well as this email:
Email: [email protected]
MetLife
MetLife
Visit the MetLife Website: https://www.metlife.com/support-and-manage/file-a-claim/#:~:text=How%20can%20I%20receive%20updates,to%20check%20on%20the%20status.
Phone: 800-300-4296
Unum
Unum
Visit the Unum Website: https://www.unum.com/support/employees/contact-us
Phone: 866-679-3054
New York Life/Cigna
New York Life/Cigna
Visit the NY Life website: https://www.mynylgbs.com/auth
Phone: 888-842-4462
Principal
Principal
Visit the Principal website: https://www.principal.com/help/help-businesses/help-disability-insurance-claims
Phone: 800-986-3343
Send an online inquiry: https://www.principal.com/contact-us
Lincoln/Lincoln Blue
Lincoln/Lincoln Blue
Visit the Lincoln Financial group website: https://www.lincolnfinancial.com/public/individuals/support/customerservice/lifeinsuranceresources/disabilityresources#contactus
Phone: 877-546-3656
Anthem
Anthem
Visit the Anthem website: https://www.anthem.com/contact-us/
Phone: 800-232-0113
Mutual of Omaha
Mutual of Omaha
Visit the Mutual of Omaha website: https://www.mutualofomaha.com/support/help-finder#/Claims/Disability-Insurance/Check-current-claim-status
Phone: 800-775-1000
Prudential
Prudential
Visit the Prudential website: https://www.prudential.com/links/contact-us
Phone: 800-842-1718
Reliance Standard
Reliance Standard
Visit the Reliance Standard website: https://customercare.rsli.com/Contact/default.aspx
Phone: 800-351-7500
Email (New Claims): [email protected]
Email (Existing Claims): [email protected]
Shelter Point
Shelter Point
Visit the Shelter Point website: https://www.shelterpoint.com/corporate/contactoverview.aspx
Phone: 800-365-4999
Email for general claim questions: [email protected]
Email for NY Statutory Disability Claims:[email protected]
Sun Life
Sun Life
Visit the Sun Life website: https://login.sunlifeconnect.com/commonlogin/#/login/10
Phone: 800-247-6875
Email: [email protected]
The Hartford
The Hartford
Visit the Hartford website: https://www.thehartford.com/contact-the-hartford/employee-benefits
Phone: 888-277-4767
United Healthcare
United Healthcare
Visit the United Healthcare website: https://www.uhc.com/contact-us
Phone: 1-888-299-2070
Email: [email protected]
Questions? Reach out to the Cocoon Support team at [email protected]