The Benefit Verification Tool allows employees to enter their check dates and amounts and tells them whether the daily rate they received matches the rate in our system.
If it matches, they've confirmed their estimated benefit payment was correct and no adjustments are needed to any past employer pay during leave.
If it doesn't match, we will make the necessary adjustments.
When are employees prompted to use this tool?
1. When an employee’s leave starts, we will send them an email asking them to verify the initial daily rate. This allows us to confirm that all future benefit projections are accurate.
2. During their leave, employees will also see a prompt to verify their benefits under each of the benefits that they are eligible for.
What does the verification flow look like?
Employees can upload Explanation of Benefits documents they receive from relevant third-party sources, in order to allow Cocoon's pay team to confirm our system's estimated amounts.
Employees will then be prompted to enter the specific information from the documents they have uploaded.
Once they upload their benefit payments, employees will see a confirmation screen, informing them that Cocoon will work reviewing the documents.
After reviewing the pay details, our Support team will reach out to the employee to confirm our findings, which will be one of the following:
Our estimates match up, pay is correct, and no adjustments are needed
The estimates in our system do not march their benefit checks and an adjustment is needed
How does Cocoon reconcile pay estimates?
If the documentation provided by the employee shows that Cocoon's estimations were incorrect, our system will adjust to show the accurate amounts going forward. We will also account for any preceding pay periods where our calculations were incorrect:
if the employee received less benefits than originally estimated we will include additional employer leave pay in subsequent pay files
if they received more benefits, we will either reduce any employer leave pay in subsequent pay files, or if there is leave pay or the employee has returned to work, we will provide an overpayment calculation. This will allow you to recoup the amount necessary to true up the employee's leave pay after they have returned to work.
Any questions? Please reach out to the Support Team at: