The Benefit Verification Tool allows employees to enter their check dates and amounts and tells them whether the daily rate they received matches the rate in our system.
If it matches, they've confirmed their estimated benefit payment was correct and no adjustments are needed to any past employer pay during leave.
If it doesn't match, we prompt them to upload their check so that we can make the necessary adjustments.
When are employees prompted to use this tool?
1. When an employee’s leave starts, we will send them an email asking them to verify the initial daily rate. This allows us to confirm that all future benefit projections are accurate.
2. During their leave, employees can find the Benefit Verification Tool from their Pay Tracker.
3. A week after the end of an employee’s leave, we’ll send them another reminder. This time we’ll ask them to upload all of their benefit payments so we can verify their pay.
What does the adjustment flow look like?
If the daily rate or benefit amount entered differs from what we have in our system, we let employees know that they pay may need to be adjusted.
Once they upload their benefit payments, they can also add a note for our Support team.
They will then see a confirmation screen that we’ve received their pay details and will work on adjusting their pay.
After reviewing the pay details, our Support team will reach out to the employee to confirm our findings, which will be one of the following:
Our estimates match up, pay is correct, and no adjustments are needed
The estimates in our system do not march their benefit checks and an adjustment is needed
Any questions? Please reach out to the Support Team at: