Leave dates can be adjusted to accommodate unexpected changes such as medical complications, extended treatment plans certified by a healthcare professional, or changes to family care plans. However, it’s important to note that changing your leave dates may impact your claim filings and leave pay.
Can I Adjust My Leave Dates After Submission?
Yes! You can adjust your expected leave dates even after submitting your leave plan. Any changes will automatically trigger an email to your manager and HR team. It's crucial to submit any leave changes as soon as possible to give your team ample time to prepare.
How do employees update leave dates in Cocoon?
Employees can log in to their Cocoon Dashboard and select Edit plan.
Choose the leg of leave you want to adjust, and use the calendar tool to select your new start and end dates. You’ll be prompted to provide a reason for the change, which helps your employer understand the situation better. After confirming the changes, Cocoon will notify your employer and adjust your pay if needed.
Why Is It Important to Keep Leave Dates Updated?
Maintaining accurate leave dates is essential for ensuring that your leave forms and claim information are correct. If your dates in Cocoon don’t align with the actual time taken, you could experience delays or discrepancies in pay. If the date changes affect an active claim or involve new coverage, you must update your dates with all relevant claim carriers.
What Actions Should I Take If I Adjust My Leave Dates?
If your claim hasn’t been filed yet:
Update your leave dates in Cocoon.
Re-download your leave forms and obtain an updated medical certification from your provider.
Upload the completed forms to the Documents section of your dashboard.
Cocoon will submit the updated leave forms to finalize your claim with the applicable carriers.
If your claim has already been filed:
Update your leave dates in Cocoon.
Identify the applicable claim carriers via your Cocoon dashboard.
Contact each carrier to inform them of the change or extension to your leave dates.
For disability-related claims, you may need to request an updated medical certification or supporting documentation from your provider.
What actions do I need to take if employees adjust their leave dates?
If the date change applies to dates in the past, please make sure any of your internal records outside Cocoon correspond correctly with the new dates.
How Do I Contact My Claim Carrier?
To update your claim coverage dates, you need to contact the relevant claim carriers directly. You can find their contact information in the Your claims section of your Cocoon dashboard. Refer to the Contacting your claims provider article for more details.
What Should I Say When Contacting My Claim Carrier?
When you contact your claim carrier, they will ask for personal identifying information like your name, social security number, and employer details. After confirming your identity, inform them of the changes to your claim dates and ask what information is needed to substantiate the adjustments. Depending on the nature of the change, they may require additional medical certification.
Why Can’t Cocoon Contact My Claim Carrier for Me?
Due to privacy restrictions and the sensitivity surrounding disability claims, Cocoon cannot contact claim carriers or make changes to your claim on your behalf. State programs and private insurance carriers require that these changes come directly from the recipient of benefits to protect your privacy and prevent fraudulent claims. However, Cocoon is here to guide you through the process and provide support where needed.
Can I Request Additional Time After My Leave Has Ended?
Yes, you can request additional leave time as long as you have not exhausted the available time under applicable laws or company policies.
If your leave ended more than 30 days ago, click Create new plan on your Cocoon dashboard.
If your leave ended less than 30 days ago, click Edit plan and follow the prompts to create a new leave.
If their leave ended less than 30 days ago: employees can click the Edit plan button on their Cocoon dashboard. From there, they’ll be prompted to create a new leave.
Changes to Leave Dates in the Past
You can adjust past leave dates, but Cocoon will block any attempt to remove three or more weeks of prior taken leave time and prompt you to contact your employer.
For Employers:
If your employee adjusts their leave dates, ensure that your internal records correspond with the updated dates. Cocoon provides the necessary tools and support to manage these changes seamlessly.
Have Questions? We're here to help! Email us at [email protected]